Order Management outsourcing services

By outsourcing order management to us, you can be assured of a streamlined process right from origination of the order to its successful fulfilment. We work in order to satisfy your customers, reduce cycle time, cut cost per order and increase  revenue and cash flow.

Includes :-

  • Customer Service
  • Quoting
  • Order Taking on Phone, Live Chat, Email, Web Form, Mobile App etc.
  • Customer Query Resolution
  • Renewal of Service Contracts
  • Complaint/Issue Management and Resolution
  • Returns and Refunds
  • Collections
  • Customer Follow Up Services

Back Office call center Services

  • Order Validation.
  • Order Data Entry
  • Customer Verification
  • Customer Information Data Entry
  • Contract Validation
  • Purchase Order Validation
  • Customer Database Management
  • Order Status Check
  • Order Cancellation Management

Finance and Accounting Outsourcing Services

  • Invoice Data Entry
  • Invoice Processing
  • Credit Check
  • Billing Record
  • Invoice Generation and Dispatch
  • Order-to-Cash (Accounts Receivable) Processing